Nationwide & worldwide shipping✦Hanoi

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FAQ

FAQ

01About 179dress

What is 179dress?

179dress is a womenswear label from Hanoi with a minimal, editorial style: carefully made dresses, tops, pants and jackets that are easy to style. We sell online at 179dress.com, on Instagram @179dress, Threads and Shopee.

Where can I buy?

Order directly on 179dress.com (no account needed), message us on Instagram @179dress, or shop at the 179dress store on Shopee.

02Choosing your size

Which size fits my weight?

As a general guide: 45–50 kg wears S, 50–55 kg wears M, 55–60 kg wears L. Every product page has a "Size guide" button with bust, waist and hip measurements for tops, pants and skirts.

I am between two sizes. Which should I choose?

Choose the larger size, or message us on Instagram @179dress with your height and weight for advice on each item's fit.

Can I exchange if it doesn't fit?

Yes. We exchange sizes or styles within 7 days of delivery, as long as the item still has its tags and is unwashed and unworn. For exchanges by choice you pay shipping both ways; if the mistake is ours, we cover everything.

03Shipping

How long does delivery take?

Delivery within Vietnam takes about 2–4 working days. We also ship worldwide, please message us for the fee and delivery time.

How much is shipping?

Shipping within Vietnam is 20,000 VND per order, and can be free with a free-shipping voucher.

How do I track my order?

Go to the Track order page on 179dress.com and enter your order number and phone number. Your order status and tracking number are updated there, and we email you when your order is confirmed, shipped and delivered.

04Payment and inspection

Can I inspect my order before paying?

Yes. For COD orders you can open the box and check the style, colour, size and quantity before paying (no trying on). If anything is wrong or faulty, you can refuse the parcel and pay nothing.

Which payment methods do you accept?

Cash on delivery (COD), or bank transfer using the VietQR code shown after you place your order, with the order number as the transfer reference.

Can I cancel after ordering?

Yes, you can cancel on your order page or the Track order page until the order is delivered. If you have already transferred the money, we will contact you for a refund.

05Warranty

What if my item is faulty?

We repair or replace manufacturing faults (split seams, broken zips, lost buttons, fabric flaws) free of charge within 30 days of delivery.

Didn't find your answer? Message us on Instagram @179dress, email [email protected] or see our return policy.